(20 Feb 2016, 3:26 pm)citaro5284 wrote Or the user follow the instructions:
You may need to replace your Pop Card if it is lost, stolen, Faulty, has been tampered with or is Damaged. This can be done at a Nexus TravelShop by completing an application form.
Section 5
http://www.nexus.org.uk/sites/default/fi...C_v2.1.pdf
The main word being 'may'?