(21 Feb 2016, 6:42 pm)tyresmoke wrote Just picking up on this from yesterday... The complexity of the tickets in our area I think is what confuses our drivers. Especially when they come across something they're not familiar with (your home tickets are going to be well known but others may not be) - it's all well and good issuing ticketing guides but if they're not kept up to date then staff will struggle with all of the options available across our network. Not to mention they're often too big to be carrying around. If we had a staff website (or even a phone app!) with all of the information we require it may be easier.
Just at Stockton we sell something daft like 20 different weekly tickets due to the different areas we operate within, not to mention all of the day tickets available. Remembering how to sell all of these on the machines never mind knowing where they are and are not valid takes some learning and I'm not going to pretend that I understand all of them.
For anyone interested the weekly tickets we sell at Stockton are:
Teesside
Teesside & East Cleveland
Easyrider Teesside
Easyrider All Zone
North East
Tyne & Wear Triple 1/2/3+ zone
Durham City
Durham District
Durham County
East Durham Triple 1/2/3+ zone
Darlington Town
Darlington + Aycliffe
Darlington + Tees Valley
X12 Weekly
X12 Durham Uni Weekly
Yet, if I ask for a North East Arriva day ticket, I get a blank look. I just ask for a £7.70 one, now. I usually keep a stash of Co Durham ones on my phone, as they cost the same as a return to Durham and I'm usually alone and not kid wrangling when I visit there.