(21 Feb 2016, 7:23 pm)tyresmoke wrote Yeah best to ask for it by price! If someone gets on my Sapphire (5/5a from East Cleveland into Middlesbrough) and ask for a "day ticket" they automatically get issued a £5.70 Teesside&EC one - I find if they want something else they usually ask for it.
By the way, it seems I missed some off that original list - we also sell the Durham & Brandon weekly, plus the University tickets have two options also. Taking those into account plus the various triple ticket options I'd reckon our count of weekly tickets is over 30?! And if I can't remember them all, as an enthusiastic member of staff, how is everyone else supposed to manage?
This was an easier post to quote, than your other one.
You missed the Network Ticketing and Nexus tickets off their too.
Whilst it may be confusing, I still stand by the point that front-line staff should know what is on offer.
There are numerous ways and means and as an organisation, they should be looking to resolve it.
If I found out my staff weren't aware of the product offer, I would look at how it can be resolved and work as quick as I can to do so.
Staff at mainline stations have a huge ticketing offer in front of them (granted they get more time serving a customer than you do), but they know what is on offer.