(04 Mar 2016, 6:26 pm)Dan wrote Go North East does operate service 37 - just not that journey.
I don't think Go North East's Customer Services department has intentionally accepted praise of a bus driver from another bus company. It's probably quite an easy mistake to make, given that the company does operate morning and evening journeys on service 37, and the customer has written to Go North East to praise the driver...
Ye, they operate it but really they should know what time they run it.
Like you said its a easy mistake.