(06 Oct 2013, 2:03 am)Andreos1 wrote Here is the rest of the exchange, just incase it gets deleted.
The word 'deluded' comes to mind.
Guess who 'liked' his post?
A kick in the teeth?!
Two sanctamonious tosspots, upsetting passengers and representing a multimillion pound plc are banned and it is a 'kick in the teeth'!
They need to get out more.
I think young Andrew needs to get his priorities right, although I dont know how Mrs Clifford or Ma Clifford will take it that he cant post on GNE, GNE have every right to stop him posting and I would hope the MD just laugh at him...End of the day, done in the right way there is a place for people like Hignett and Clifford on the GNE page if they went about the responses the right way, there is a place for for punter interaction, things like posting service updates and problems before GNE becomes aware of it, but to try and answer customer service query the way they do is wrong and it gives GNE a bad name...
Maybe GNE should make it clear on the page that absolutely Nobody should attempt to deal with Customer Service Queries and adopt a very strict Zero Tolerance to it even it does sound rather draconian