(06 Oct 2013, 4:31 pm)citaro5284 wrote Why was she forced to pay, could she not have put her card on the ETM?
Lets be honest everything at some stage breaks down or becomes faulty (it is as guaranteed like taxes and death), your friend may have been unlucky, but I still think 3 times in 3 months is not often (and how many journeys were made successfully?), but what would you suggest in this case? You cannot just give 'everyone' free rides as how does the driver know the card is valid in the first place and you cannot take a bus out of service either.

I say over the summer it was probably over a 3-4 week period over the summer. And nope the drivers just make her pay and all they say is well it takes 48 hours for it to load but she bought it last September! But I appreciate this maybe extreme circumstances but it's still very inconvenient to have to pay when you've got a pass.