(18 Apr 2016, 9:11 pm)Adrian wrote It used to be a case that the two layover stands at the entrance, were allocated specifically for the use of the ANE 7 and GNE 21. If that's still the case, then no other services should be using these stands.
It's more so hogging the actual stands that cause me the biggest gripe.
Yes, and this causes the most problems in terms of the tailbacks which Lee is complaining about, as some drivers refuse to go on any stand but their allocated one, and any buses behind that one are left to sit and wait. As Arriva almost have the monopoly on the bus station, they are the ones that cause the biggest issue in Durham Bus Station. Not Go North East. Of course, if the bus station was properly supervised, drivers could be told to use the allocated layover bays, but...
It's quite interesting that Arriva are having so many issues, yet Go North East isn't (at least to my knowledge?) I was on the real-time information system yesterday at various points in the day, and I found at 12:00 that only one bus out of the PVR of 20 was outside of the 'on time' boundary, and at 15:00 two were. Things worsened at peak times, but that's normal Durham. Perhaps the roadworks in Durham aren't as bad as is being made out, and it's simply because there isn't enough recovery time in Arriva's timetables to accommodate minor delays like these?
Just seems odd to me that it can affect one operator and not the other!