(07 May 2016, 9:16 am)MrFozz wrote Can someone give me some advice here please about Insurance Claims...I think you need to talk to citizens advice to find out where you stand.
Back in February/March, we got a bit of work done in the house, new bathroom suite with the bathroom being tiled on the walls and floor, during this process a pipe burst and water damaged the kitchen ceiling, my folks proceeded with a claim on the home insurance, to back up the claim a report was needed from the plumber, which he did for my folks, so a couple of weeks ago we got word back that a further report was needed with more detail, all of a sudden the plumber backed out, claiming it was against his Christian Principles, I dont know what that means, but my mother has been upset thinking that people may think she is trying to pull a fraud off, I can say my mother is not doing that, she has never committed a crime in her life and simply, she is understandably upset by this.
As the plumber is someone who I thought was a very good friend, I tried to find out what was going on, I tried to reason with him, telling him there was nothing wrong going on, to which I was told 'I know there is nothing wrong with it, but theres a few things that does not seem right'...That to me is a very contradictory statement to make and I cant figure out what is really going on. Quite simply I think this guy needs to think about his principles as he will be faced with Insurance Claims a lot in his line of work
Anyway, my mother is convinced the Insurance Claim is buggered now, can any of the wiser and older heads on this site give me some advice about how we should proceed with this because we have done nothing wrong and my folks want a quick resolution to this...
Any advice would be appreciate, either through a reply here or PM me
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I would have thought leaving people out of pocket because of his own error would be against the plumber's "Christian" principles, but clearly not. More likely that he doesn't want to incur an excess charge on his own work insurance, vif indeed he has any.