Commuters to stage protest at 'shambolic' Southern Rail
http://www.standard.co.uk/news/transport...71171.html

This whole situation has gotten extremely embarrassing for the franchisee, and it can't be doing the reputation any good at all. I hope they get back round the table and resolve the dispute once and for all, and they may be someway closer to resolving the underlying issues.

They certainly aren't doing it by alienating their staff.