(13 Jul 2016, 11:06 pm)Ambassador wrote Fare increases are a difficult one but should always be communicated. I think it's been accepted as an own goal. I suppose it's easier to communicate in an area where GNE don't have a complete monopoly too.
On a side note I've found GNE Facebook responses have at times gone back to their old patronising roots. Disappointing. Don't get me started on logging a feedback form. They've made improvements but still so much to learn around customers being put first
Again, I shadow this comment, I find their social media team totally ostentatious, and something needs to be done about that.
They are patronizing passengers on a daily basis!