(04 Aug 2016, 8:30 am)NK53 TKT wrote I was on an excursion to see an evening festival on Sunday with CitySightSeeing Malta and we were lied to, we were told it would take 3 three hours end to end but after 1 hour on the bus and still not being there we asked the driver who said we would be back after 6 hours (after midnight) and because my brothers aged 9 and 7 plus my cousins aged 3 and 6 came we had to cancel, we tried to get a refund but ended up being told the tickets were forged when actually in excess of €150 were spent, any ideas as to how the money could be refunded?

If I remember correctly, CitySightSeeing are operated by franchisees. Your first point of call would be to raise a complaint there and then escalate it. There may be contact details and the complaints process online. Google is your friend.