- At least 95 % of our journeys will run ‘on time’ – that’s no more than 5 minutes late or 1 minute early
- Open reporting of our punctuality and reliability performance to customers
I've previously asked for data on all X1 runs over a monthly period so that I can work out what % ran on time, and what ran within GNE's definition of 'on time'. Despite promising open reporting (which I believe my request was), I was told I couldn't have that information. I couldn't even have a percentage specific to that service.
Where is this data published? What is the sample?
- We will do our utmost to communicate to customers when disruption to service occurs
How exactly? I've asked several times in the past via both Facebook and Twitter where a service is, due to it not turning up at the published time. I've simply been given an apology and asked if I have managed to travel yet. If I reply to that, I'm told there are no reports.
- Regular cleaning every night and during the day.
Rubbish - and lots of it. I've been on the first bus of the day on several Gold Standard services, and there's visible dirt. A quick sweep on a night isn't classed as cleaning in my book. I'd also suggest the regular cleaning through the day doesn't happen either, unless someone can prove to me otherwise?
- Comprehensive guides with full timetable and route map, delivered door to door at key areas along the route, at least 14 days ahead of any changes.
I live equal distance from both an M1 and an X1 stop. I've never had a comprehensive guide with full timetable and route map delivered to my door. I did have a quick leaflet on the Connections 4, which was the first GNE publication to be posted to me, but I had to go and get a timetable myself.
- Regular ‘Open Line’ sessions every Wednesday
Do they happen? I've never seen one for about a year.