(25 Oct 2013, 11:12 am)BJ10VUS wrote I thought the "95% of journeys run on time" was a VOSA target anyway?

and then you get the regulated journies... Fare enough if a service is frequent, less so when people are left standing for 30mins+ with no alternative.

My personal thoughts to branding are explained in the branding thread.

However, I have to agree that the GNE Gold Standard (and Easyaccess Guarantee)seems a bit half hearted and lacklustre compared to other operators, particularly when it comes to the regular feedback relating to broken ramps or drivers not calling taxi's on the fb page.

If a company (whoever it is) is going to make a promise or gurantee, they need to stick to it.