(11 Aug 2016, 1:04 pm)Andreos1 wrote GNER, NX and now VTEC have all reportedly struggled (or are struggling) on the route and have demonstrated cutting back in several key areas, such as call-centre staff, rewards programmes, complain about open access operators and bids etc. We now see VTEC wanting to cut back on front line staff.
Yet EC somehow managed to operate, make a healthy profit and hit performance targets...
It's like a poisoned chalice to the private sector.
It really does make you wonder what is going on. I've regularly seen trains operating in shorter formation (missing one coach) with coach defects and the aircon seems to be playing up more and more frequently. Have a look at the website now:
10:00 Kings Cross - Aberdeen is missing coach E
15:00 Kings Cross - Stirling is 8 coaches rather than 9
16:06 Kings Cross - Leeds has had reservations shifted because of faulty aircon.
Perhaps it's anticipation of the Azumas - who knows...