(14 Aug 2016, 9:45 am)Jamie M wrote The issue isn't subjective to the stop you're at - there needs to be a simple standardised solution that can take no more than seconds to use. It doesn't matter whether you're at Blackhall Mill with 35 minutes of spare time or West Rainton with no overlay, this should not be an issue.
Yeah I don't think that the boarding point should be used as a weapon to further 'attack' the driver.
It has previously been discussed how there are so many ticketing options available it is difficult to learn them all, I do appreciate that the ticket in question is fairly simple though, so I wouldn't be surprised if drivers rely on the ticket machine which will allow them to search for all ticket types that are valid on that service. However, since the driver was outside of the bus on a minibreak (which I would say the driver was more than entitled to given that the bus was sat in the bus station for a further 7 minutes after boarding), he didn't have the ticket machine to check to see if the ticket was valid, hence the issue. I'm not saying what happened was right, a ticket which is as simple as it is should never have any issues, but after finding out more information about the incident, I am starting to understand why the incident happened.