(25 Oct 2013, 4:37 pm)citaro5284 wrote So, 3 times since 18 December 2012, and then you say it is a daily occurrence. The service operates 7 days a week, so since the 18th Dec, it will have operated 310 days and everyone of the other 307 days there would have been a journey terminated at Gateshead purely down to late operation. Somehow, I do not think so, but I will take a look at the lost mileage and let you know.
He's not saying that. He said every time HE is in Gateshead, not every operating day of the year.
I personally find the 50 unreliable when I want to use it, which is Monday-Friday mornings and evenings, and Saturdays). They might run to timetable 100% during the day, but because I don't see it, that's my perception of it. GNE no longer publish reliability figures though do they, so there's nothing to change my perception.
Do any operators actually publish these reliability figures any more? If not why? I've had a quick scout around the website, and the best I can find is this:
Our 2012 passenger highlights
- 72m passenger journeys
- 91% customer satisfaction rating from Passenger Focus
- 72,000 key smartcard users
- Key mobile info and ticketing app suite launched
- Key lifestyle bus, car club and cycle hire deal created
- Universal under 19s discounts
- Over 50,000 Facebook and Twitter followers
- 7.3% passenger growth over last 5 years
Surely if the reliability and lack of lost mileage was something to shout about, it would have been included in those points?
