Emma Gray > Go North East 1 hour ago · Logged a complaint a week ago like I was told to onhere and haven't heard a thing back yet ? Like
Trent Chipchase I logged one more than a week ago via online form and have not had response
Like · 1 hour ago
Go North East Hi Emma, I am sorry for the delay, your complaint has been logged ref 97103/13 and we will contact you as soon as we have the feedback from the depot
Like · 1 hour ago
Go North East Trent, Your complaint ref 97066/13 is also awaiting feedback. You will be contacted as soon as we have
the feedback
Like · 1 hour ago
Trent Chipchase You state 5days its been a lot longer than 5days
Like · 59 minutes ago
Go North East Trent, we do aim to respond within 5 working days, however it can take a bit longer especially if CCTV needs to be down loaded. I apologise for the delay
however you will be contacted once the depot gets back to us
Like · 35 minutes ago
Trent Chipchase And for my complaint why would you need to download CCTV
Like · 34 minutes ago
Go North East Trent, I was only giving an example of why responding to customers can take a bit longer; however for your complaint we are waiting for the data from the GPS tracking
Like · 18 minutes ago
Trent Chipchase And when do you believe you received my complaint
Like · 12 minutes ago
Go North East I understand that you were e-mailed by customer services with the reference number once it was logged.
Like · 2 minutes ago
Trent Chipchase Answer the question
Like · Just now
At least Trent keeps the page interesting now Hignett and Clifford have gone!