(28 Oct 2013, 6:37 pm)JakeSavage wrote Equally, the opposite could be argued: customers are more likely to notice a bus missing if the frequency is every 30 minutes, rather than a frequently scheduled service every few minutes?

I'm talking about the core services, concentrated down a particular route.

In the past, 3-4 individual services all met/diverged at a certain point.
The 723 never had the perception the 21 has, because there were other distance and local services which would pick up the slack.

More services along Durham Road in Low Fell just a few years back, offered a range of destinations as well as a greater frequency.
Core routes replaced them, with limited destinations, along with wishy washy Gold Standard promises.
Roadworks in Pity Me, affected 2-3 of the dozen or so services just a few years ago.
Those roadworks would now affect 2/3 of all buses going through Low Fell and the promise goes out of the window.