(08 Sep 2016, 10:13 pm)Ambassador wrote It's my bee in a bonnet. It's an embarrassment that page. I think they forget we pay a lot of money for their service and get shrugged shoulders, nonchalant attitude and an attitude problem in general. They got really good a few months back but it's been an absolute shocker of late.
Arguing with customers. Most decent organisations would fire you on the spot
I have had many a bad experience with their Customer Service team - not on fb, but on Twitter and over the phone.
It did get to the point, where I stopped bothering with them, but gave it another go after encouragement on the forum. The response from them was embarrassing. Cringeworthy in fact.
Now, I often look on the fb page when travelling, just to break the boredom of a trip.