(09 Sep 2016, 7:50 am)James101 wrote In the example given, the service had ran on time. Customer service staff are there to investigate and report, not blindly apologise for everything. If the customer had got it wrong, they should be told so.It wasn't the best example or poor customer service given, but even in the live chat I've had my own set of poor experiences.
Jamie M
Unregistered
RE: Go North East: Latest News & Discussion - September 2016