(12 Sep 2016, 8:49 pm)S813 FVK wrote Or weekends! Sign off on Friday and they aren't back on until Monday (or Tuesday in the case of a bank holiday).
They do seem to have got worse, recently. I only follow the account to see if there's any problem. Confidence fails as soon as they tell you what a lovely day it is in the Northeast, when you can see out of the window and it's peeing down and blowing a gale. I know money's been tight, but they need to not scrimp on customer service. (Or driver communication - our driver, this morning, had no means of communicating with others and, when I returned to DBS around non, there was a gaggle of them, all looking confused, waiting for their respective buses.)