(14 Sep 2016, 7:52 am)Jamie M wrote The purpose of DDA is to serve disabled passengers and not much else. This is a tangeable requirement, can be specified. Quality is nearly impossible to moderate as it's subjective - how on earth would you be able to define what is acceptable or not? It's much a case by case process which would be meaningless. It can be allowed as the buses are functioning, and who cares on a business level any more? The question of whether they are liked or not can't be moderated other than customer service complaints.
There is nothing legally wrong with the buses. I'm no lawyer, but I think it would be impossible to ever make it a legal concern, due to the subjectivity.
What are you banging on about. The presence (or in this case absence) of grab poles is tangible.