(16 Sep 2016, 2:17 pm)Jamie M wrote I once tried their customer chat and it was awful like.. they knew nothing and you could tell they were handling many clients.. too many at once. 6 minutes between responses. It's fairly comical, the guy I was with spent 2 minutes typing.. was expecting an essay and got just "okay". The one downside to online shopping has to be when delivery goes wrong, cause the customer support have no idea - nor does anyone else.
After Yodel had held my item for around a week without dispatching it, I ended up needing it really urgently. I found it almost impossible to find a direct phone number to my local depot. When I eventually did I explained I intended to head down there to get it myself. They said I couldn't as nobody on site was trained for that!