(30 Oct 2016, 8:59 pm)Andreos1 wrote To repeat what I said earlier.
My perception of GNE Customer Services is based on previous experiences.
If they're unwilling to resolve or respond to far more serious issues and complaints than dodgy wifi, with 'accuracy', then I have zero faith in them dealing with this.
Indeed, rather than expecting customers to report issues maybe more robust internal processes to stop the issues occurring in the first place would be the best way forward.