(16 Dec 2016, 12:05 am)Ambassador wrote The piece on the corporate website suggests a decline in passenger numbers in the North East. The awful road network here doesn't help but I personally believe that GNE's changes, awful customer service, inconsistent and unfair prices and some driver attitudes will have people looking at alternatives.
Not forgetting Southern Rail!
I cant be the only one who dislikes the hub & spoke model. The shift towards the gradually increasing cross-city type services, would indicate something is changing.
Surveys that are dominated by free bus pass holders, can't be boasted about for ever either.
Changes ahead?