(23 Dec 2016, 5:49 pm)Tom wrote GNE and Arriva should take a note of Stagecoach customer services - their customer service is absolutely great.

It's very rare I complain about bus drivers, however I did as last Friday the bus driver on the 22 refused to let me off the bus even though I had pressed the bell (I told him and got absoulutely no response which is also really bad as I know they might miss stops but to ignore me is the main reason I complaint) and continued up to Willington Square where he eventually stopped. So I sent an email to Stagecoach and got a reply back within 2 hours by their main customer service team, and then today I got a follow up email by the Walkergate duty manager letting me know what was happening. That's the way it should be in my opinion. I could put the response in here if anyone wanted to see it without names etc.