(09 Apr 2017, 6:14 pm)James101 wrote EYMS seem like a friendly team to deal with. The pictured conversation took place over a few minutes. Fast replies, friendly and commercially on point.
Don't know where I got the idea EYMS serve Flamingo Land from. Maybe they did years ago. The in-laws are off there for a few days in summer. Spending 4 days in a static caravan in Yorkshire would be a form of torture for me.
They've got the patter but no substance. They promised me a "full refund" on the Cityzap when I used it last year, until they found out I had a £20 group day ticket.
Don't get me wrong, I didn't expect a "full refund", but customers shouldn't be promised what can't be delivered.