(09 Apr 2017, 11:17 pm)Ambassador wrote So why do GNE struggle so much? It has to be down to leadership and direction, perhaps at a lower level.
They have the branding, pretty colours, some decent drivers, modern brand vibe about them but their whole interaction on Facebook and indeed via phone is aggressive, dismissive, patronising and fails to take any ownership. I think the most annoying thing is the empathy. They try it but they are so bloody awful at it it comes across patronising.
Couldn't agree more. I find the majority of Facebook responses very cringworthy to read, the majority of them come across argumentative, and as though they are almost trying to prove people wrong.