(04 Sep 2017, 10:40 am)Ambassador wrote Trains are entirely different to buses in that they tend to be more used by business workers. Expectations are they have workspaces and wifi.
You're unlikely to find a businessman sitting working on his laptop on the 15 minute run from low fell to Newcastle. Potentially on longer runs you'd see it but doubtful on the 21.
Capacity is king and anything that adds more seating should win out on a stopping service which should be treated differently to an X21 X10 style service . Hope that makes sense
Totally agree with the first two points.
As for the last point - as long as there is sufficient leg room!