I think its a shambles but might be out of hand. The company should understand that passengers aren't going to reason from a business side of things - if they are on a brand new bus that has panels lying on seats or breakdowns. I think the company should take responsibility and accept it looks bad, rather than treating it like it's a normal event - this just pushes the people further away from the concept of public transport (in my opinion) if new buses are broken. It's a hands-tied situation, but better PR is in order.
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Jamie M
Unregistered
RE: Go North East: Latest News & Discussion - September 2017