(30 Sep 2017, 2:56 pm)stagecoachbusdepot wrote I don’t agree with moving away from paper timetables (would be interesting to know which demographic the market research focussed on), but if they aren’t going to be reprinted, they should really remove out of date editions.
The most likely time for market research to be undertaken is during the day. If this is the case, you would expect a higher number of concessionary pass users (the main people who wouldn't have access to a smartphone) rather than commuters, and hence the result to be biased against keeping timetables... Perhaps my expectations of concessionary pass users is wrong and they are ready for digital... For the minority of passengers who don't have access to a smartphone, I'd imagine Go North East would be more than happy to print a copy of the timetable locally and post it to that person's home address. The chances are they would only require one or two timetables rather than for the entire network.
Timetables which are now out of date shouldn't be stocked on-bus any more.