(08 Nov 2017, 8:09 pm)Cobalt271 wrote They are a totally unprofessional company who shouldn't have been given the time of day in the first place, and your post just further reiterates this point!
To some extent I feel that they are trying to run a reasonable bus service but at the same time, I feel there is some things that still let them down quite badly. It's a year since they took over the 15/16 from Spirit Buses and yet a year on, we are still getting reports of things going wrong, breakdowns, no shows, inappropriate vehicle allocations (if there was as many people on that 15 as the day I rode said journey to Alnwick that omnicity4659 was on the other day that left some people behind, it could have possibly been in or near double figures being left behind). Passengers were extremely peed off when the Solo broke down in Alnwick Bus Station on the 14:15 15 to Thropton, passengers complaining about having to get a taxi home, again! with others facing a very long trek home to Rothbury/Thropton on the X15 & X14. I have never been confident with their services after the breakdown that led me to question as to whether I was going to be stuck in a freezing cold Thropton for a whole night (thankfully I wasn't) funnily enough, that incident was exactly one year to the date.