(06 Jan 2018, 4:09 pm)Adrian wrote Sorry to hear of the bad experiences you've had whilst using your ENCTS pass. 

I appreciate that drivers can ask to see passes, but it sounds most unusual for you to be challenged so often for it to become a problem? I've rarely witnessed any spot checks of ENCTS passes, and I'd class myself as a heavy bus user. Regardless, that is no excuse for rude, aggressive or confrontational behaviour from staff. That needs to be challenged by the company.

If you feel that it is becoming targeted, perhaps something is being displayed to the driver on their ticket machine, when your card is scanned? Is it perhaps worth speaking to Durham County Council about this?

Hi Adrien, 
From observation behind the cabin, on both ticketer and the Vixerg machines it’s a simple Yes/No question asking if I’m traveling on my own and I’ve honestly never seen  anything other than the confirm screen.

After the x21 incident, my partner and I went into the Chester Customer Access Point and spoke to the staff, the best advice I got was to post on FB about it And make it public. Do you think it’s worth going to the ENCTS department about this?

Yet it’s only Chester depot where I have had issues, I’ve never had this from Deptford, riverside, Stanley’s or even Percy main. I don’t understand why? 

Genuily thankful for both you and BLM’s response,