(06 Jan 2018, 4:47 pm)Indigo701 wrote Hi Adrien, 
From observation behind the cabin, on both ticketer and the Vixerg machines it’s a simple Yes/No question asking if I’m traveling on my own and I’ve honestly never seen  anything other than the confirm screen.

After the x21 incident, my partner and I went into the Chester Customer Access Point and spoke to the staff, the best advice I got was to post on FB about it And make it public. Do you think it’s worth going to the ENCTS department about this?

Yet it’s only Chester depot where I have had issues, I’ve never had this from Deptford, riverside, Stanley’s or even Percy main. I don’t understand why? 

Genuily thankful for both you and BLM’s response,

That seems like a strange suggestion from the customer access point staff. I'd certainly recommend going direct to the department that manage the ENCTS scheme at Durham, as you will probably get a more sensible answer.

The other alternative would be to contact your ward councillor. They can escalate things within Durham County Council for you, which you may find useful? A list can be found here https://democracy.durham.gov.uk/mgMember...px?FN=WARD&VW=LIST&PIC=0