(06 Jan 2018, 4:47 pm)Indigo701 wrote Hi Adrien, 
From observation behind the cabin, on both ticketer and the Vixerg machines it’s a simple Yes/No question asking if I’m traveling on my own and I’ve honestly never seen  anything other than the confirm screen.

After the x21 incident, my partner and I went into the Chester Customer Access Point and spoke to the staff, the best advice I got was to post on FB about it And make it public. Do you think it’s worth going to the ENCTS department about this?

Yet it’s only Chester depot where I have had issues, I’ve never had this from Deptford, riverside, Stanley’s or even Percy main. I don’t understand why? 

Genuily thankful for both you and BLM’s response,