https://m.nvqjobs.com/jobs/jobDetails.asp?vacID=72795
Nice to see training/development opportunities for drivers.
Hopefully passengers see the benefit and it doesn't become a 'ticky box' exercise.
It is interesting to see which organisations were involved in developing this apprenticeship. Of the numerous transport organisations involved, there were three major bus operators, TfL, Merseytravel and also two smaller operators.
One of the bus operators is based in Sunderland and another has an operating base in Sunderland.
Customer Service thread
Customer Service thread
Customer Service thread
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16 Apr 2014, 8:15 pm
RE: Customer Service thread
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18 Apr 2014, 9:27 pm
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19 Apr 2014, 1:49 pm
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19 Apr 2014, 5:29 pm
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18 Apr 2014, 9:54 pm
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by Adrian
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01 May 2014, 6:05 pm
RE: Customer Service thread
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by Dan
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01 May 2014, 6:13 pm
RE: Customer Service thread
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by Adrian
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01 May 2014, 6:37 pm
RE: Customer Service thread
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by Dan
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15 May 2014, 10:35 am
RE: Customer Service thread
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01 May 2014, 9:33 pm
Re: RE: Customer Service thread
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by Adrian
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15 May 2014, 2:38 pm
RE: Customer Service thread
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15 May 2014, 6:13 pm
RE: Customer Service thread
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15 May 2014, 6:15 pm
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15 May 2014, 6:32 pm
RE: Customer Service thread
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by Adrian
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15 May 2014, 7:17 pm
RE: Customer Service thread
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by R852 PRG
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23 May 2014, 10:51 am
RE: Customer Service thread
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by northern156
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10 Jun 2014, 11:01 am
RE: Customer Service thread
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10 Jun 2014, 1:32 pm
RE: Customer Service thread
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by northern156
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10 Jun 2014, 1:48 pm
RE: Customer Service thread
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by RM2186
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11 Jun 2014, 1:59 pm
RE: Customer Service thread
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by northern156
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10 Jun 2014, 2:05 pm
RE: Customer Service thread
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by R852 PRG
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10 Jun 2014, 3:05 pm
RE: Customer Service thread
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by Adrian
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10 Jun 2014, 3:24 pm
RE: Customer Service thread
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10 Jun 2014, 4:31 pm
RE: Customer Service thread
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10 Jun 2014, 9:27 pm
RE: Customer Service thread
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by R852 PRG
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11 Jun 2014, 3:39 pm
RE: Customer Service thread
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by Adrian
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11 Jun 2014, 6:12 pm
RE: Customer Service thread
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by R852 PRG
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11 Jun 2014, 6:28 pm
RE: Customer Service thread
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by BJ10VUS
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25 Jul 2014, 6:30 pm
RE: Customer Service thread
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by Adrian
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13 Jul 2014, 9:13 pm
RE: Customer Service thread
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by Michael
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13 Jul 2014, 9:19 pm
RE: Customer Service thread
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by Adrian
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13 Jul 2014, 9:24 pm
RE: Customer Service thread
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by Tom
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13 Jul 2014, 9:27 pm
RE: Customer Service thread
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by Adrian
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13 Jul 2014, 9:29 pm
RE: Customer Service thread
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by PH - BQA
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13 Jul 2014, 9:20 pm
RE: Customer Service thread
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by Dan
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13 Jul 2014, 9:22 pm
RE: Customer Service thread
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14 Jul 2014, 8:18 am
RE: Customer Service thread
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by cbma06
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14 Jul 2014, 9:01 am
RE: Customer Service thread
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14 Jul 2014, 9:44 am
RE: Customer Service thread
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by Dan
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14 Jul 2014, 9:47 am
RE: Customer Service thread
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by MurdnunoC
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14 Jul 2014, 9:57 am
Re: RE: Customer Service thread
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by Dan
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14 Jul 2014, 10:08 am
RE: Customer Service thread
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by tyresmoke
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14 Jul 2014, 10:25 am
RE: Customer Service thread
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by Dan
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14 Jul 2014, 10:57 am
RE: Customer Service thread
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by Adrian
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25 Jul 2014, 2:23 pm
RE: Customer Service thread
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by Roland Pratt
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25 Jul 2014, 2:37 pm
RE: Customer Service thread
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by Adrian
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25 Jul 2014, 3:02 pm
RE: Customer Service thread
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by Tom
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25 Jul 2014, 3:02 pm
RE: Customer Service thread
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by R852 PRG
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25 Jul 2014, 3:19 pm
RE: Customer Service thread
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by VolvoMarkII
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25 Jul 2014, 5:26 pm
RE: Customer Service thread
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by R852 PRG
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25 Jul 2014, 6:45 pm
RE: Customer Service thread
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by PH - BQA
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25 Jul 2014, 8:14 pm
RE: Customer Service thread
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by Adrian
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25 Jul 2014, 9:49 pm
RE: Customer Service thread
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by PH - BQA
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25 Jul 2014, 9:56 pm
RE: Customer Service thread
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by Adrian
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25 Jul 2014, 9:48 pm
RE: Customer Service thread
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by R852 PRG
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25 Jul 2014, 11:21 pm
RE: Customer Service thread
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by Tom
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26 Jul 2014, 7:23 am
RE: Customer Service thread
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by PH - BQA
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26 Jul 2014, 7:44 am
RE: Customer Service thread
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by tyresmoke
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26 Jul 2014, 7:53 am
RE: Customer Service thread
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by Dan
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26 Jul 2014, 8:02 am
RE: Customer Service thread
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by L469 YVK
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01 Aug 2014, 4:33 pm
RE: Customer Service thread
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by Adrian
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01 Aug 2014, 4:40 pm
RE: Customer Service thread
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by palatine3833
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26 Jul 2014, 8:35 am
RE: Customer Service thread
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by Dan
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26 Jul 2014, 8:39 am
RE: Customer Service thread
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by palatine3833
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26 Jul 2014, 8:33 am
RE: Customer Service thread
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by Adrian
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26 Jul 2014, 9:13 am
RE: Customer Service thread
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by Dan
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01 Aug 2014, 11:33 am
RE: Customer Service thread
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by MurdnunoC
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01 Aug 2014, 12:24 pm
RE: Customer Service thread
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by Dan
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01 Aug 2014, 12:26 pm
RE: Customer Service thread
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by MurdnunoC
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01 Aug 2014, 2:39 pm
RE: Customer Service thread
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by Dan
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01 Aug 2014, 2:50 pm
RE: Customer Service thread
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by S813 FVK
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01 Aug 2014, 3:23 pm
RE: Customer Service thread
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by Andreos1
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01 Aug 2014, 4:44 pm
RE: Customer Service thread
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by Adrian
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01 Aug 2014, 4:52 pm
RE: Customer Service thread
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by Andreos1
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02 Aug 2014, 9:14 am
RE: Customer Service thread
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by Drifter60
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01 Aug 2014, 2:08 pm
RE: Customer Service thread
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by Adrian
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01 Aug 2014, 1:42 pm
RE: Customer Service thread
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by R852 PRG
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01 Aug 2014, 2:05 pm
Re: RE: Customer Service thread
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by Dan
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01 Aug 2014, 2:09 pm
Re: RE: Customer Service thread
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by Dan
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01 Aug 2014, 3:26 pm
RE: Customer Service thread
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by S813 FVK
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01 Aug 2014, 3:32 pm
Re: RE: Customer Service thread
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by Dan
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01 Aug 2014, 3:47 pm
RE: Customer Service thread
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by Adrian
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01 Aug 2014, 4:29 pm
RE: Customer Service thread
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by citaro5284
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01 Aug 2014, 5:41 pm
RE: Customer Service thread
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by Tom
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02 Aug 2014, 5:21 pm
Customer Service thread
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by R852 PRG
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02 Aug 2014, 6:03 pm
RE: Customer Service thread
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by Tom
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02 Aug 2014, 6:05 pm
RE: Customer Service thread
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by BJ10VUS
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02 Aug 2014, 8:03 pm
RE: Customer Service thread
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by Dan
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02 Aug 2014, 8:05 pm
RE: Customer Service thread
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by Jimmi
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02 Aug 2014, 8:10 pm
RE: Customer Service thread
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by tyresmoke
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02 Aug 2014, 8:14 pm
RE: Customer Service thread
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by Roland Pratt
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03 Aug 2014, 8:36 am
RE: Customer Service thread
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by Tom
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07 Sep 2014, 8:15 pm
RE: Customer Service thread
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by L469 YVK
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07 Sep 2014, 9:11 pm
RE: Customer Service thread
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by Adrian
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07 Sep 2014, 9:18 pm
RE: Customer Service thread
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by S813 FVK
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07 Sep 2014, 9:22 pm
RE: Customer Service thread
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by Andreos1
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09 Sep 2014, 10:26 am
Re: RE: Customer Service thread
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by Dan
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09 Sep 2014, 10:39 am
RE: Customer Service thread
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by gtom
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09 Sep 2014, 7:54 pm
Re: RE: Customer Service thread
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by Adrian
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09 Sep 2014, 8:08 pm
RE: Customer Service thread
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by gtom
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09 Sep 2014, 10:40 pm
RE: Customer Service thread
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by Adrian
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23 Sep 2014, 5:21 pm
RE: Customer Service thread
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by Dan
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07 Oct 2014, 4:08 pm
RE: Customer Service thread
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by Michael
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07 Oct 2014, 6:27 pm
RE: Customer Service thread
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by Adrian
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07 Oct 2014, 7:22 pm
RE: Customer Service thread
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by Dan
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07 Oct 2014, 7:25 pm
RE: Customer Service thread
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by Adrian
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07 Oct 2014, 7:30 pm
Customer Service thread
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by R852 PRG
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07 Oct 2014, 6:13 pm
RE: Customer Service thread
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by Dan
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07 Oct 2014, 6:22 pm
RE: Customer Service thread
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by Andreos1
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13 Oct 2014, 5:16 pm
RE: Customer Service thread
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by Andreos1
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07 Nov 2014, 10:34 pm
RE: Customer Service thread
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by Dan
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09 Nov 2014, 6:00 pm
RE: Customer Service thread
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by Adrian
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09 Nov 2014, 7:47 pm
RE: Customer Service thread
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by Andreos1
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12 Nov 2014, 6:45 pm
RE: Customer Service thread
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by Adrian
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12 Nov 2014, 8:17 pm
RE: Customer Service thread
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by Dan
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12 Nov 2014, 8:47 pm
RE: Customer Service thread
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by Adrian
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12 Nov 2014, 8:59 pm
RE: Customer Service thread
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by Andreos1
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12 Nov 2014, 9:13 pm
RE: Customer Service thread
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by PH - BQA
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12 Nov 2014, 9:28 pm
RE: Customer Service thread
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by Andreos1
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12 Nov 2014, 9:38 pm
RE: Customer Service thread
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by PH - BQA
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12 Nov 2014, 9:50 pm
RE: Customer Service thread
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by Dan
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17 Nov 2014, 2:42 pm
RE: Customer Service thread
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by Andreos1
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12 Nov 2014, 10:17 pm
RE: Customer Service thread
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by PH - BQA
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12 Nov 2014, 10:29 pm
RE: Customer Service thread
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by Andreos1
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12 Nov 2014, 10:41 pm
RE: Customer Service thread
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by Adrian
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13 Nov 2014, 5:50 pm
RE: Customer Service thread
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by Dan
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13 Nov 2014, 6:09 pm
RE: Customer Service thread
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by Adrian
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13 Nov 2014, 6:14 pm
RE: Customer Service thread
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by citaro5284
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15 Nov 2014, 8:41 am
RE: Customer Service thread
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by eezypeazy
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15 Nov 2014, 9:24 am
Re: RE: Customer Service thread
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by Adrian
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15 Nov 2014, 9:29 am
RE: Customer Service thread
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by Andreos1
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29 Nov 2014, 5:32 pm
RE: Customer Service thread
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by Dan
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01 Dec 2014, 5:35 pm
RE: Customer Service thread
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by Adrian
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08 Dec 2014, 8:48 pm
RE: Customer Service thread
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by Dan
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08 Dec 2014, 8:51 pm
RE: Customer Service thread
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by PH - BQA
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08 Dec 2014, 9:15 pm
RE: Customer Service thread
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by cbma06
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12 Dec 2014, 6:59 pm
RE: Customer Service thread
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by cbma06
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12 Dec 2014, 7:08 pm
RE: Customer Service thread
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by Jimmi
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12 Dec 2014, 8:50 pm
RE: Customer Service thread
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by Tom
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12 Dec 2014, 8:51 pm
RE: Customer Service thread
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by Adrian
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12 Dec 2014, 11:10 pm
RE: Customer Service thread
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by Jimmi
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12 Dec 2014, 9:09 pm
RE: Customer Service thread
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by Andreos1
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13 Dec 2014, 9:15 am
RE: Customer Service thread
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by PH - BQA
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30 Dec 2014, 3:51 pm
RE: Customer Service thread
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by Dan
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30 Dec 2014, 3:57 pm
RE: Customer Service thread
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by PH - BQA
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30 Dec 2014, 4:05 pm
RE: Customer Service thread
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by Adrian
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30 Dec 2014, 4:28 pm
RE: Customer Service thread
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by PH - BQA
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30 Dec 2014, 4:39 pm
RE: Customer Service thread
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by tyresmoke
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30 Dec 2014, 9:56 pm
RE: Customer Service thread
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by PH - BQA
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30 Dec 2014, 10:07 pm
RE: Customer Service thread
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by tyresmoke
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31 Dec 2014, 7:35 am
RE: Customer Service thread
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by PH - BQA
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31 Dec 2014, 9:39 am
RE: Customer Service thread
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by Adrian
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30 Dec 2014, 4:31 pm
RE: Customer Service thread
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by Andreos1
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30 Dec 2014, 9:19 pm
RE: Customer Service thread
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by PH - BQA
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30 Dec 2014, 9:24 pm
RE: Customer Service thread
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by Adrian
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30 Dec 2014, 10:02 pm
Customer Service thread
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by R852 PRG
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22 Feb 2015, 3:33 pm
RE: Customer Service thread
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by Dan
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22 Feb 2015, 3:35 pm
Customer Service thread
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by R852 PRG
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22 Feb 2015, 3:37 pm
RE: Customer Service thread
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by Dan
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22 Feb 2015, 3:39 pm
RE: Customer Service thread
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by R852 PRG
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20 Mar 2015, 6:09 pm
RE: Customer Service thread
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by Michael
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31 Mar 2015, 8:41 pm
RE: Customer Service thread
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by Andreos1
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26 May 2015, 12:38 pm
Customer Service thread
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by Adrian
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28 May 2015, 9:48 pm
RE: Customer Service thread
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by Malarkey
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28 May 2015, 9:54 pm
RE: Customer Service thread
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by S813 FVK
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28 May 2015, 10:15 pm
RE: Customer Service thread
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by Davie
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28 May 2015, 10:30 pm
RE: Customer Service thread
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by Jimmi
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02 Jun 2015, 8:34 pm
RE: Customer Service thread
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by Andreos1
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02 Jun 2015, 8:37 pm
RE: Customer Service thread
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by Dan
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03 Jun 2015, 9:25 am
Customer Service thread
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by Jimmi
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16 Jun 2015, 11:08 am
RE: Customer Service thread
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by Adrian
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19 Jun 2015, 6:24 pm
RE: Customer Service thread
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by Jimmi
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19 Jun 2015, 6:43 pm
Customer Service thread
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by Adrian
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31 Jul 2015, 4:41 pm
RE: Customer Service thread
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11 Aug 2015, 6:51 pm
RE: Customer Service thread
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11 Aug 2015, 6:53 pm
RE: Customer Service thread
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11 Aug 2015, 6:54 pm
RE: Customer Service thread
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by BusLoverMum
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11 Aug 2015, 6:59 pm
RE: Customer Service thread
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by BusLoverMum
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11 Aug 2015, 6:57 pm
RE: Customer Service thread
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by Adrian
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11 Aug 2015, 7:00 pm
RE: Customer Service thread
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by BusLoverMum
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11 Aug 2015, 7:14 pm
RE: Customer Service thread
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by Adrian
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11 Aug 2015, 7:17 pm
RE: Customer Service thread
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by omnicity4659
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13 Aug 2015, 1:09 pm
RE: Customer Service thread
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by Adrian
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07 Sep 2015, 6:10 pm
RE: Customer Service thread
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by Andreos1
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07 Sep 2015, 7:55 pm
RE: Customer Service thread
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by R852 PRG
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07 Sep 2015, 8:01 pm
RE: Customer Service thread
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07 Sep 2015, 9:04 pm
RE: Customer Service thread
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08 Sep 2015, 4:06 pm
RE: Customer Service thread
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26 Nov 2015, 3:32 pm
RE: Customer Service thread
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by BusLoverMum
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26 Nov 2015, 3:56 pm
RE: Customer Service thread
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by omnicity4659
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26 Nov 2015, 4:01 pm
RE: Customer Service thread
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by BusLoverMum
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26 Nov 2015, 4:09 pm
RE: Customer Service thread
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by omnicity4659
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26 Nov 2015, 4:30 pm
RE: Customer Service thread
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by Tom
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23 Dec 2016, 5:49 pm
RE: Customer Service thread
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by Andreos1
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23 Dec 2016, 7:27 pm
RE: Customer Service thread
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by Tom
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23 Dec 2016, 8:34 pm
RE: Customer Service thread
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by Andreos1
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23 Dec 2016, 11:16 pm
RE: Customer Service thread
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by Ambassador
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23 Dec 2016, 10:23 pm
RE: Customer Service thread
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by Adrian
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24 Dec 2016, 11:23 am
RE: Customer Service thread
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by Michael
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23 Dec 2016, 10:27 pm
RE: Customer Service thread
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by Dan
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09 Apr 2017, 7:09 am
RE: Customer Service thread
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by Andreos1
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09 Apr 2017, 8:15 am
RE: Customer Service thread
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by markydh
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09 Apr 2017, 12:19 pm
RE: Customer Service thread
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by Adrian
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09 Apr 2017, 12:25 pm
RE: Customer Service thread
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by James101
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09 Apr 2017, 6:14 pm
RE: Customer Service thread
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by Adrian
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09 Apr 2017, 7:52 pm
RE: Customer Service thread
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by James101
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09 Apr 2017, 7:56 pm
RE: Customer Service thread
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by Adrian
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09 Apr 2017, 7:58 pm
RE: Customer Service thread
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by Ambassador
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09 Apr 2017, 11:17 pm
RE: Customer Service thread
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by LeeCalder
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10 Apr 2017, 6:19 am
RE: Customer Service thread
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by Andreos1
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10 Apr 2017, 8:55 am
RE: Customer Service thread
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by Adrian
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10 Apr 2017, 9:32 am
RE: Customer Service thread
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by Andreos1
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10 Apr 2017, 9:40 am
RE: Customer Service thread
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by markydh
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10 Apr 2017, 10:42 am
RE: Customer Service thread
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by Andreos1
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07 Dec 2017, 6:50 pm
RE: Customer Service thread
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by Andreos1
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28 Mar 2018, 5:45 pm
RE: Customer Service thread
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by Chris 1
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29 Mar 2018, 11:16 am
RE: Customer Service thread
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by Andreos1
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30 Mar 2018, 9:32 am
RE: Customer Service thread
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by James101
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30 Mar 2018, 9:39 pm
RE: Customer Service thread
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by Andreos1
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31 Mar 2018, 1:17 pm
RE: Customer Service thread
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by Chris 1
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04 Apr 2018, 12:16 pm
RE: Customer Service thread
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by Andreos1
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04 Apr 2018, 12:54 pm
RE: Customer Service thread
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by Andreos1
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12 Jul 2019, 5:36 pm
RE: Customer Service thread
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by James101
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24 Jul 2019, 9:30 pm
RE: Customer Service thread
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by deanmachine
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24 Jul 2019, 10:41 pm
RE: Customer Service thread
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by James101
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24 Jul 2019, 11:02 pm
RE: Customer Service thread
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by Adrian
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25 Jul 2019, 8:00 pm
RE: Customer Service thread
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by Adrian
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16 Aug 2019, 6:46 pm
RE: Customer Service thread
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by Andreos1
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16 Aug 2019, 9:16 pm
RE: Customer Service thread
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by Adrian
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24 Aug 2019, 8:59 pm
RE: Customer Service thread
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by Tyne_Traveller
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25 Aug 2019, 8:38 am
RE: Customer Service thread
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by Adrian
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25 Aug 2019, 3:26 pm
RE: Customer Service thread
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by tyresmoke
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26 Aug 2019, 11:04 am
RE: Customer Service thread
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by Andreos1
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26 Aug 2019, 3:03 pm
RE: Customer Service thread
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by Andreos1
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23 Jun 2020, 8:05 pm
RE: Customer Service thread
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by deanmachine
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30 Jul 2020, 7:05 pm
RE: Customer Service thread
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by Andreos1
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30 Jul 2020, 8:22 pm
RE: Customer Service thread
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by tyresmoke
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30 Jul 2020, 7:38 pm
RE: Customer Service thread
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by deanmachine
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30 Jul 2020, 8:17 pm
RE: Customer Service thread
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by Rob44
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31 Jul 2020, 10:40 am
RE: Customer Service thread
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by Adrian
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14 Aug 2021, 1:22 pm
RE: Customer Service thread
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by Adrian
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30 Mar 2022, 12:16 pm
RE: Customer Service thread
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by streetdeckfan
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30 Mar 2022, 4:39 pm
RE: Complaint Stories
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by Adrian
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18 Apr 2014, 8:23 pm