(20 Apr 2018, 6:17 pm)S830OFT wrote This is a consistent problem that is going away. after today I'm furious! The 592 skipped the route at Downhill 21 minutes away from the terminus and headed up Boldon bank top. This is not the first time he has done this and he think he can get away with it. I have reported him to Nexus twice and will do again about this incident as this is beyond a joke.
Can anyone confirm if this is against the law or any rules as in my opinion it's extremely serious as there could be potential passengers. This time skipping the route at Downhill now that's just terrible!
I hope this driver gets a disciplinary or sacked as he is not customer focused and feels he has a right to do what he likes.
It looks like it is a standard registered service, so it should be running along a fixed route in accordance to the timetable. Push Nexus for a response to your complaint.
They were doing similar on the 37 when they first took over. Completely skipping out Biddick Woods.