(17 May 2018, 7:38 pm)S830OFT wrote Shocking attitude and behaviour from the driver on service 794 today, I was at the bus stop on Lobley Hill Road and 6021 came heading up the bank with Not In Service on the blind. A man left the bus stop and flagged it, I realised it was the 794 as it was 16:55. The man boarded and paid his fare, I proceeded to board to where the driver turned round and said "No, this is not your bus" I asked what bus this is and he said "it doesn't matter" I left the bus in shock of how rude he was. I think it is ridiculous how the driver can pick and choose who boards the bus when the route is registered on the timetable. Also how he thinks he can get away with Not Im Service on the blind is beyond me. I think I will be reporting this incident to Nexus as everybody with a valid pass has a right to board a public service bus.
Go to Stanley Travel first, they're a decent bunch there so I'm sure you'll get this sorted.