(22 May 2018, 9:27 am)GuyParkRoyal wrote I was invited to take part in a survey from the Go North East Passenger Panel. The survey focused on timetables and fare information covering subjects such as preference for paper or online information. They questioned how you obtain your information looking at paper, online or bus stop posters for example.

Until I reached the final part of the survey I thought that the questions were constructive with an intention of seeking genuine customer feedback.  The final questions however were based around having access to the internet, well considering it was an online survey the answer has to be yes I do have internet access.

So if they justify the withdrawal of paper timetables based on that survey by saying the majority of customers have internet or smart phone access that result will be based on flawed survey data. Surely if you want to determine the percentage of customers with internet access you don’t do it as an online survey.

Couldn't agree more.

I'm a big fan of passenger panels and feel both parties can get a lot out of it, if it is done correctly.
Flawed surveys sent out like that and by the looks of it, missing out a proportion of those likely to be affected, but unable to influence - are a total waste of everyones time.
Whether it be the people who design it, the people answering it, the people making the decisions or the people having to field complaints about a lack of paper timetables.

Was this a recent survey?