(17 Aug 2018, 7:32 pm)Tom wrote Yeah exactly, I guess not much else can really be expected that the standard of service that it is.
If I was a regular passenger on service 15 I would expect the allocated vehicle to be Easy Accessible, the LDV Convoy and Sunshine bus are not accessible...
I was reading on here that somebody with a pram couldn't board the bus because it was a minibus... To be honest when they posted the council's response it was way past what I thought they would have said to the situation.
Definitely something going on with Northumberland County Council, they are not alike Nexus. Nexus give contracts first and foremost based on quality, I think NCC give contracts based on the lowest bid.
Also don't want to raise more concerns, however it is worth pointing out that when the Otterburn Parish Council reported PCL to the Traffic Commissioner PCL pulled out from operating the 808. And in a newspaper article they pointed out that there was holes in the door allowing draft in, to which they claim PCL patched up with a towel... Not sure how true those allegations were but it sounds extremely serious.
One thing all companies should remember, big or small is that the customer is King. Making their experience as pleasurable as possible will go a long way...