(05 Dec 2013, 12:29 pm)Dan wrote Where have they advertised it as of late?
They have it on their website still, but I haven't seen the page referenced/updated for quite a while now...
The website isn't exactly great... full of outdated information and I find it isn't exactly great to look at too.
As far as I'm aware - just there, on their website.
Agree, the website isn't too good.
But if they are advertising it on their website - then the promise needs to be maintained.
If the Gold Standard doesn't exist any more or is redundant, then they need to take it off the website.
To be honest, apart from the fixtures and fittings on a bus, how much of the promise was ever maintained?
Gold Standard
At least 95 % of our journeys will run ‘on time’ – that’s no more than 5 minutes late or 1 minute early
Open reporting of our punctuality and
reliability performance to customers
We will do our utmost to communicate
to customers when disruption to service
occurs
If events within our control lead to a
journey being delayed by 20 minutes or
more we will refund the fare via voucher
of BuzzFare ticket
If events within our control mean no
journey is provided within 30 minutes of
schedule time we would refund the cost
of a taxi
The Gold Standard in safe, clean comfortable buses
State of the art buses professionally
maintained to the highest standards
Full cctv coverage and recording
Information screens (not X9 or X10)
Comfortable seats for all and priority
seating and a wheelchair bay for elderly
and disabled customers Regular cleaning every night and during
the day.
The Gold Standard working with you Comprehensive guides with full timetable and route map, delivered door to door at key areas along the route, at least 14 days ahead of any changes.
Service updates and news of special offers
Regular ‘Open Line’ sessions every Wednesday
Living yards from a bus stop on a Gold Standard route and using it on a regular basis, I saw very little difference between this and non Gold Standard routes, apart from vehicles used.