AFAIK, you can't change the Q1/Q2 unless Nexus approve since they pay for it.
Some of my (bad) ideas generally focused on the unreliability I find on services.
Re - 24.
I'd bring in the 24A as a weekday hourly service but from Kibblesworth use Smithy Lane straight to up to Wrekenton and continue as 24 from there maintaing links to Allerdene and if anyone wants a quicker Newcastle service, get off at Allerdene Bridge and switch to the 21 OR X2. Nexus service 29 retains links to the bottom of Allerdene and Team Valley Sainsburys.
As a result of the above change the 28A would no longer travel to Kibblesworth and revert to its old route hopefully increasing reliability (avoiding Coalhouse Roundabout!)
ALTERNATIVE
Service 28A runs direct from Ouston to Kibblesworth omitting Birtley. Birtley - Ouston Local service we'll call it the 30 (can't remember the number of what it used to be) using an MPD maintains link (similar to what 28B does now)
The walk in centre is no longer located at Bensham Hospital and links to Saltwell Road can be maintained through a change onto the 69 at Low Fell or a short walk through Saltwell Park to reach Saltwell Crem from the 21.
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X22, extend the service into Low Fell and then go non-stop from Low Fell Cannon (possibly down Belle Vue Bank then onto Team Valley to Metrocentre) as the loading is really weak at times.
ALTERNATIVE possibility.
X22 maintains current route but after Birtley serves Team Valley Retail Park to create echoes of part of the old 809 route.
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Peak time short working 21 to Allerdene. The 21 is a nightmare at peak time and most users will notice bus empties heavily after leaving Low Fell Lyndhurst. So peak time evening journey runs to Allerdene School, under the bridge and back over to Newcastle. Possible Gateshead operation? Relieve pressure on Durham/Chester service
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A bus from Birtley to Washington that doesn't take forever. M(Collection) take about 25 minutes on average and NexusBus 23 takes equally long on its magical mystery tour.
RE: Service Suggestions