(14 Apr 2019, 12:16 pm)8222 wrote It was all a huge joke. I landed back from NYC yesterday into Newcastle via Heathrow. Monument had someone downstairs telling us to go upstairs. I asked where the replacement was going from, I was referred to a colleague upstairs who was not even there.

I managed to find the replacement on Market Street. Get to Brockley Whins and the Metro just pulls out as our replacement gets in. No one on the platforms. Newcastle-bound platform showing 'South Hilton' on the departures board. Train comes in - we all get told to get off and get on on the opposite platform.

Absolute shambles last night. Not GNE's fault but Nexus were appalling. 

It was chaos yesterday. And agreeably it was all tge fault of nexus too in newcastle one  of the metro staff was abseloutely rude to everyone. There was 2 901s at once so someone tried to get on the front bus and she shouted if you are going to brockley whins and sunderland get the bus at rhe back loudly and in a rude tone of voice and she packed most of a large croud on 6922 despite 3983 also doing the same route instead of evening the crowd out on both buses. She also nearly knocked the doors off their hinges on 6936 vy banging a clipboard off one of them verry hard getting it to stop. She was verry disliked as I heard a passanger saying 'the metro staff were useles'