(13 Dec 2013, 11:13 am)aureolin wrote Same with the Galleries bus station. Crap design, but you can't blame GNE - they only manage it.

Exactly!

Stood waiting for an x1/4 home this morning, I was freezing as the wind blew down the stairs in front of the (hidden) travelshop.
Then when an x1 and 4 came in together, a w5 couldn't get out.
Someone trying to cross the road at the bus station, to get to the car parks had to take her life in her own hands and nearly had her head taken off by a passing bus, as she peeked to see if it was clear to cross.

Struggled to get off the x1 earlier in the morning due to the escalators being plonked by the stand and crowds of people.

Each and every one of those problems were down to the design of the place, not the manager.
Just like the issues at Haymarket, Eldon Square, Durham Bus Stations etc