(15 Dec 2013, 11:00 am)andreos1 wrote I thought about raising this last night, but didn't for (hopefully) obvious reasons.
When the lad was knocked down on Old Durham Road last night, the GNE page started getting posts, queries and complaints regarding missing buses, lack of communication, passengers being diverted without anyone knowing etc.
There were only a couple of posts, but one of them turned a bit bitchy and has since been removed.
Isn't it now the time (with plenty of justification) for out of office access to the site, from the depot?
The depot knew about the closure, drivers knew, yet the most important aspect of the business (passengers) didn't.
The reputation GNE have for missing buses and poor communication, passengers being delayed, having to walk miles in the dark/cold, ended up dominating discussion until posters were informed by other passengers in the know.
If it happened during the day (as it did in Ryhope or the countless times in Newcastle), passengers would have been made aware.
Whilst pointing all of this out, hopefully it takes nothing away from the most important thing in this and that is poor lad who was knocked down.
Hopefully he makes a full recovery.
Customer services are kept in the dark most of the time. I'm pig sick of seeing this "have you managed to travel yet?" response to people asking where missing buses are.