(15 Dec 2013, 12:46 pm)aureolin wrote Customer services are kept in the dark most of the time. I'm pig sick of seeing this "have you managed to travel yet?" response to people asking where missing buses are.
I have no idea how it works but there should be a system where diversions, delays, breakdowns are reported onto a system accessible by depots and customer services so for example,
Other day there was car accident on the A19 at Murton/Seaham caused quite lengthy delays on the A19 with New Seaham, Mill Inn bank etc. all becoming gridlocked with people diverting (took me 15 minutes Mallard-Mill Inn on 61)
Depots log, delays because of it, it's going to affect Peterlee, Deptford & Gateshead. Service X9/X10 are going to be severely delayed, X7 diverted through Easington, 60/61 were delayed & 265/202 would also suffer delays too. All this information should be posted day or night really. Informing passengers with customer services been able to respond instantly with the problem.