(16 Dec 2013, 4:15 pm)andreos1 wrote Yeah, apparently so.
That story was from mid-November, so the problems must have been going on for a while prior to that, for the paper to have been interested in writing an article on it.
Saw it a few weeks ago and just remembered about it.
I think the link to the Facebook post in the above quoted link is quite an interesting read...
It shows that there are some instantaneous measures of communication between service delivery managers and customer services when passengers make complaints on Social Media pages.
I suspect that the 'meeting' which the news article referred to did indeed take place, for the service delivery manager to admit there are problems in regards to reliability and for a VOSA registration to be submitted as soon as possible.
There are two duplicate runs per hour which operate alongside the current "TEN" network, in the lead up to Christmas. This assists with the reliability of the service and ensures passengers are more likely to get a seat on a service which is particularly busy at Christmas time...
Let's not forget about the dedicated spare based at both Winlaton and Hexham, which should always be ready to assist the "TEN" network from both ends of the route, providing there are no VORs and the vehicle was actually required to meet the PVR.
We can't say GNE haven't done something about the problems, can we?
