(24 Jul 2019, 10:41 pm)deanmachine wrote
Where is the driver going to come from? How is the bus going to get back to Peterlee? How much money are they going to pay Arriva for ticket acceptance of, let's face it, not many people being left "stranded".
Its irrelevant whether it is 1 or 100 customers you've left stranded. Its piss poor when it is the last service of the evening.
Most businesses have continuity plans for such events, and although the cost is additional to the budgeted operational cost, it is seen as the exception rather than the norm.