(21 Nov 2019, 10:20 pm)streetdeckfan wrote Even still, those stops you mention have a bus leaving to Gateshead every few minutes. I think the main issue in these situations is the lack of communication, it would be good if there was a way for delays or cancellations to be communicated to passengers waiting at stops. This is why I think smart displays at stops should be rolled out, even if it's just an e-ink display in place of the regular timetable
The upside with GNE is that the buses have radio communication so it's possible for control to tell the drivers that passengers may board with the incorrect ticket, but Arriva don't have this luxury. I've even had drivers in the past stop at my stop to tell me that another service has been cancelled
This made me chuckle. A while back Me and the other half went to Durham for a beer or 2. Waited 2.5 hours for a 21 to low fell. We thought we were lucky when after an hour a 21 pulled in but he changed it to not in service. I ASKED 4 drivers if they could radio in and see what was happening and got a different excuse as to why they couldn't. I even rang a number i got of the internet and although the woman who answered was very nice she couldn't help. When a bus did turn up it had standees all the way to chester le street. Oh and im still awaiting a replied to my complaint. Those were the days!