(29 Dec 2019, 10:57 am)big mac wrote Yes, any reduction at all in frequency on the Newcastle to Chester section of the 21 would not be a good idea. I remember a few years ago the frequency was reduced to every 10 minutes, which lead quite commonly to overcrowding and sometimes a wait of up to half an hour for a bus to turn up. I think GNE realised their mistake pretty quickly.
Think at that point were it was 10 minutes across the whole route (Newcastle to Durham), I remember the reliability being poor at best, was forever running in twos into Durham and gaps of buses not turning up. Have to agree on the Chester to Toon section needing to be kept frequent as it's rather busy.